Version 2026-11
These Terms apply when a school ("the School") uses the MITCROS school management system for fees, exams, the parent app and related services ("the Service").
The School appoints an administrator who creates and controls staff accounts. The School is responsible for who it gives access to, for keeping passwords secret and for removing staff who leave. Each user must have their own account.
The subscription is charged per term as shown on the Billing page. Invoices are due within the term they cover. If an invoice stays unpaid, some features may be limited after reminders; the School's data is never deleted for late payment and can be exported.
The School will use the Service only for its own lawful school work, will not try to reach other schools' data, and will not send SMS that is unlawful, abusive or unsolicited marketing.
All learner, parent, staff, fee and exam data entered by the School belongs to the School. MITCROS processes it only to provide the Service, as set out in the Data Processing Agreement.
We aim for the Service to be available at all times except planned maintenance, announced on the status page. Support is available through Help & Support, support@mitcros.online or 0725600151.
SMS is sent through the gateway configured for the School and is charged by that provider. M-Pesa payments go directly to the School's own paybill or till; MITCROS does not hold school funds.
The School checks marks, fee records and reports before relying on them. MITCROS's total liability is limited to the subscription paid for the current term, except where the law does not allow such a limit.
Either side may end the Service at the end of a term. On request, MITCROS provides an export of the School's data and then deletes it within 90 days, except backups that expire on their normal schedule.
We will give notice of changes to these Terms in the system. These Terms are governed by the laws of Kenya.